Heather brings over 20 years’ experience in healthcare operations and revenue cycle management and consulting, with a focus on revenue maximization, process improvement, and customer service. Her background includes leadership in academic medicine, private- and hospital-owned physician practices. She is driven by her passion for team building and commitment to continuous improvement. Heather holds a Masters in Health Administration from the University of Cincinnati and a Masters in Education from Xavier University. Heather is also a Certified Healthcare Financial Professional and Certified Revenue Cycle Representative through the Healthcare Financial Management Association.